We employ the latest 128-bit encryption technology in all areas of the site
which require you to provide your personal or account information. These include
online ordering, order status and catalogue request. This is done to protect you
from unauthorized use of the information you are sending to our server.
Our postal address is:
River Rock Industries Corp.
761 Unit D, Bayview Dr.
e-mail us or reach us by telephone at 705-728-3476.
River Rock Industries Corp. has developed relationships with our customers based
on respect and integrity. We're aware of the trust and confidence you
demonstrate when you visit our website and provide us with information. The
Privacy Notice below is posted to demonstrate our adherence to the practices
you'll find common to the best websites online. We promise that we will treat
your information with the same honesty and sensitivity that we have displayed
throughout our company's history.
We will never share your email address phone number or credit card information
with any unrelated 3rd party except as necessary to fulfill transactions that
If you have any questions or concerns about our Privacy Notice, please call us
at 705-728-3476 or email us at
River Rock Industries
Corp. Privacy Notice
By visiting the River Rock Industries Corp. website you agree to
accept the practices described in this Privacy Notice.
Changes to this Privacy Notice, Conditions of Use and Notices:
information which we gather now is subject to these Notices and Terms as
modified. Please check this page periodically as you continue to use our site to
see if any changes have been made. This privacy notice was most recently changed
on July 28, 2009. If you visit our Web site your visit and any dispute over
privacy is subject to this Notice and all our Legal Notices, including the
application of the laws of Canada.
River Rock Industries Corp. does not sell products to persons under the age of
18. If you are under the age of 18, you are required seek the approval of your
parent or guardian to purchase products from this site.
Personal Information Collected By River Rock Industries Corp.:
River Rock Industries Corp. uses information that we collect from our visitors
to personalize and improve your visit. We gather the following types of
Information you give us: River
Rock Industries Corp. collects any information which you enter on our Web site.
This information is normally provided when you search, buy, participate in a
contest, sweepstakes or on-line survey, or when you communicate with any of our
departments such as customer service, sales or technical services through our
Web site, telephone, mail or fax. You also provide information when you
establish an account with us. Examples of the type of information you may supply
us with include your name, address, telephone number, credit card information,
e-mail addresses, and financial information such as your Social Security number.
In some instances, we ask you for other people?s names and email addresses for
the sole purpose of fulfilling your specific request to email certain specific
information as part of our ?email a friend? feature.
analyze the IP address used to connect your computer to the Internet; computer
and connection information such as your browser type and version; operating
system and platform; purchase history; confirmation when you open e-mail that we
send you; and the URLs which lead you to and around our Web site including the
date and time. Your browser allows you to reject cookies and software is
available from third parties which will allow you to visit our Web site without
providing this information. You are welcomed at our Web site if you use this
software but we will not be able to offer you our personalized services and we
will be unable to accept any online orders from you.
Orders: If you place an order
we use a secure order form which requires you to provide contact, billing, and
financial information. This information is transmitted to your credit card
company to authorize your purchase. All information obtained from you in the
course of transacting orders is used for the purpose of fulfilling your order in
a timely manner and for communicating the status of your order with you.
Email Newsletter Subscription: If you request an email newsletter subscription, we employ a double
opt-in subscription program. Upon registration, you will receive a confirmation
email to the email address you gave us with a link contained within it or
instructions for completing the subscription process. You will not be fully
subscribed to the newsletter until you click through the link in the email we
sent you or otherwise follow the instructions contained therein. In order to
make our emails more relevant and useful to you, our servers may receive a
confirmation when you open email from River Rock Industries Corp.
Sharing of Information with third-parties:
We may employ other companies or individuals to provide certain services to us
such as analyzing customer lists and data, providing marketing assistance, or
consulting services. These third parties will have access to the information
needed to perform their functions but cannot use that information for any other
purpose. Any 3rd parties who use our data will be fully bound by this privacy
policy. In no event will the data being used by any unrelated third party
include your email address.
Orders: We will never share any
telephone number(s), e-mail addresses, or credit card information which you have
given us with any marketing partner(s) or any unrelated 3rd party. We will not
share your name or postal mailing address with any marketing partners
We provide aggregate information to some of our business partners. This
information does not allow them to identify you individually in any way.
Credit card companies and shippers: If required, when you buy something from us we may
need to send your credit card information, name, billing address and the amount
of your purchase to your credit card company to verify and authorize the
purchase. Your name, telephone number and shipping information must be provided
to third party shippers such as UPS, Federal Express and the United States
Postal Service to deliver your purchase. There also may be instances in which we
drop-ship orders directly to you from one of our manufacturers or suppliers.
These drop-shippers are only given your name, postal address, and telephone
number for the sole purpose of fulfilling your order.
Third Party Transaction-Level Data: If you visit our site from a third-party site the
third-party site may be able to access select information from your individual
transaction information. In order to track and credit your transaction the
third-party site may give you a unique code, cookie or graphic which will
uniquely identify you. This will only happen if you link directly from a third
party site to our Web site. Any transactions made at our Web site while such a
code is active will be reported back to the third party site. We will only
report non-personal information to these sites such as the date of the
transaction, the product(s) purchased and the amount spent. We will not report
any information to these third party sites that will allow them to personally
identify you and will never share your email address with any 3rd party. The
presence of a 3rd party navigation bar atop our site is an indication that the
third party site may be able to see your activity on our site. We suggest that
you open a fresh blank browser window, then enter the url
to ensure privacy.
Link to Third Party Site:
Our Web site contains certain links to third party sites, such as our vendors or
advertisers. River Rock Industries Corp. is not responsible or liable for the
privacy practices or content found on these sites. We suggest that you check the
Privacy Notice of each site you visit.
PayPal Privacy Information:
When you select to use PayPal as your method of payment you should refer to the
bottom of the following web page at
http://www.paypal.com. The only method we
offer for credit card, debit card, bank account or echeck payments is PayPal. We
do this because the service offers state of the art security for these types
of transactions and allows fraud prevention for us as vendors. In addition,
River Rock Industries Corp. does not store your credit card, debit card, bank
account or echeck payment information on our server. This provides you with an
increased level of security than we could normally offer.
Information about Third Parties:
River Rock Industries Corp. maintains relationships with other websites that
operate as its affiliates, however, River Rock Industries Corp. has no control
over their activities. River Rock Industries Corp. will immediately cease doing
business with any affiliate that abuses the terms of the affiliate agreement.
This includes, but is not limited to: spam, trademark infringement, predatory
means of attracting visitors, or unlawful activities. To report abuse by an
affiliate, please contact us at 705-728-3476 or email
Law Enforcement and Protection of Users:
We will release personally identifiable information to third parties and
organizations when we believe it is appropriate for us to do so to comply with
the law. We will also do so to cooperate with law enforcement investigations,
comply with court orders or subpoenas, protect the legal rights of us and our
users, or when we believe it is needed for fraud protection and/ or credit risk
In the unlikely event that River Rock Industries Corp. is sold, has its assets
acquired or transferred, whether voluntarily or involuntarily, or merges or
becomes affiliated with any other division, individual or entity, any customer
information owned or under the control of River Rock Industries Corp. may be one
of the transferred assets.
We employ the latest 128-bit encryption technology in all areas of the site
which require you to provide your personal or account information, including
online ordering, order status, catalogue request
and most contest forms. To make sure you have the latest security features on
your browser, you may want to download the most recent version of your favourite
browser, which should have full SSL support. Please ensure the url contains https:// at the beginning or
the address and that it points to the right page you want within or stores
Our Web site gives you the opportunity to opt-out of receiving marketing
communications from us. If you no longer wish to receive communications from us
you may opt-out emailing to
SSL Data Encryption
Our River Rock Industries Corp. website
is registered with site identification authorities to enable your browser to
confirm our security identity before any transmission is sent. With this
technology, the identity of our site is automatically confirmed behind the
scenes prior to the transmission of any customer information requested to
complete an online order and ensures that your data reaches your intended target
or your browser notifies you (prior to your sending any personal information)
that the potential receiving site looks suspicious and should be avoided.
Security Guarantee If you are using a security-enabled browser (such as
Microsoft Internet Explorer or Firefox), the information you send us regarding
your purchase is encrypted, making it extremely difficult to read even if it is
wrongly intercepted. At River Rock Industries Corp., we utilize
industry-standard Secure Sockets Layer (SSL) technology to allow for the
encryption of: potentially sensitive information such as your name and address
and other critically sensitive information like your credit card number.