The online store platform we have chosen to build our store on allows River Rock
Industries Corp. to offer a variety of shipping methods that are built into the
store by the store developer. (President of River Rock Industries Corp., Rod
Johnson). As you progress through the shopping cart checkout routine, the store
will calculate shipping based on the "Ship To" address entered by you, the buyer
from within your account information when you login. This information can be
edited at any time prior to your confirmation of the order through your account
The shipping method that you choose should be based on estimated time of
delivery and price. This will normally include the processing time of your order
and the transit time to your ship to address. Delays can and will occur for any
number of reasons and will affect the arrival date of your shipment. All
shipping dates are estimates only. Please DO NOT order at the last minute
for time sensitive shipments. River Rock Industries Corp. will not be held
liable for missed shipment dates because there is no way we can guarantee such.
However, River Rock Industries Corp. will always strive to get our customers
their orders in the fastest time possible, but be prepared for possible delays.
Canada Post, FedEx rates and the
UPS rates are live quotes
from the respective companies based on the number of products you ordered,
weight of the products and method/time of shipment chosen. The order process
does not allow for the grouping of individual products into one shipment or box
for these shippers. All items ordered will be charged shipping based on shipment
of that individual item. River Rock Industries Corp. has attempted to group
common products into "Bundles" to allow for reductions in shipping
costs. Each of these "Bundles" have their own unique Model# to identify
them as a single shipment to the respective shipping companies. If you would
like to suggest a particular bundled product selection, please email us and let
Because there are differing maximum allowable weights for different shipping
methods, the following rules will apply.
We have set the maximum value of 55 lbs (24.95 kg) per package as requested by
our local shipper Couriers Plus to return a standard normal rate. The Couriers
Plus shipping choice may return a high rate for packages over 55 lbs to dissuade
customers from selecting that option.
When it is possible to do so, we will create bundles of weights up to 150 lbs
(68 kg) for FedEx Ground and UPS Standard methods.
In the event that orders of items that are packaged as "Bulk Shipments" only
allow for the 'Request FREIGHT or INTERNATIONAL Shipping Quote" choice on
the "Choose Shipping Method Page" during the checkout of your shopping cart, the
following policy will be followed. In this case the staff at River Rock
Industries Corp. will manually request quotes on your behalf and send a rate for
shipping quote to you by email. The email will contain options to complete the
payment so the order can be shipped. If the rates quoted for shipping are
declined by the customer or no response has been received within 2 business
days, we will attempt to make contact by phone. If we still cannot contact the
customer, the product payment will be returned or cancelled as it is deemed
applicable by River Rock Industries Corp. and the order will be cancelled.
method is available only to selected postal code addresses in southern
Ontario. The module should show up automatically. Call for details.
International Shipment (USA)
In addition to the normal shipping charges, a "Customs, Duty & Brokerage fee" is
charged to process your shipment and present your paperwork to customs on your
behalf. The customs clearance process requires the broker to perform, on behalf
of the importer, a number of tasks including, but not limited to:
the commodity being imported .
transmission of account information to US Customs .
Payment of duties
and taxes on behalf of the importer.
We will add the appropriate fee (estimated at 3% of the order price) on each
order shipped to the USA to cover this cost so you do not need to pay the
courier additional fees at the time of delivery.
International Shipments (Outside Canada & USA):
All International orders must be eventually placed online. Sorry, we will not be
accepting international orders by phone although phone and email conversations
will ultimately lead up to the online sale.
All international orders will be verified through various means prior to
accepting of these orders.
No returns accepted on any international order.
All international shipments (excluding the USA) will require 100% payment by
wire transfer upon the acceptance of the order by River Rock Industries Corp. At
this time, all international shipments are EXW
(named place) our
plant, in compliance with
Customers will need to arrange and pay the separate third parties for all
shipping, insurance and all related costs for these orders. River Rock
Industries Corp. is not responsible for any taxes, fees, etc. charged by the
courier or customs during customer delivery or pickup attempt.
River Rock Industries Corp. may be able
to "suggest" a shipping option for these types of orders to ease the process.
Return Policy and Limited Guarantee Against Defects
River Rock Industries Corp. does not accept returns on international (excluding
Every third party product you buy from River Rock Industries Corp. is backed
first by the product manufacturer's warranty. River
Rock Industries Corp. limited warranty against defects, may also apply.
River Rock Industries Corp. 30 day
limited warranty is a defective exchange policy that provides for either repair
or replacement (at our sole discretion) of merchandise that has been confirmed
as defective by either the manufacturer or River Rock Industries Corp. Hardware
confirmed as defective by the product manufacturer or River Rock Industries
Corp. will either be exchanged or repaired at our sole discretion within the
first 30 days of ownership only. After 30 days the product manufacturer warranty
is the only warranty in effect. Terms and conditions may vary by product or
manufacturer. River Rock Industries Corp. will assist customers whenever
possible in gaining satisfaction with product manufacturers. For assistance or
to exchange a defective product please call 1-866-640-3476. Products returned
for exchange must be in new condition, original packaging and packing materials
and other accessories and be received within 30 days of the invoice date. We
reserve the right to refuse for return or charge a restocking fee for damaged or
incomplete returns. No returns will be accepted without an RA number issued by
River Rock Industries Corp.
River Rock Industries Corp. may, at its
option, change the carrier of the shipment(s) using equivalent delivery methods
(ie Express Mail vs FedEx vs UPS). This is sometimes done to either meet the
quoted shipping price, or to provide the requested service in a timely manner.
All information and statements are intended for persons having the required
skill and know-how and do not relieve the user from verifying the suitability of
the information and statements given for a specific purpose prior to use. The
information, and in particular, the recommendations relating to the application
and end-use of our products, are given in good faith based on River Rock
Industries Corp. and/or its suppliers & manufacturers current knowledge
and experience of the products when properly stored, handled and applied under
normal conditions, within their shelf life, but accuracy and completeness of
said information is not guaranteed and are not to be construed as a warranty
either expressed or implied. In practice, the differences in materials,
substrates and actual site conditions are such that no warranty in respect of
merchantability or of ?tness for a particular purpose, nor any liability arising
out of any legal relationship whatsoever, can be inferred either from this
information, or from any recommendations, or from any other advice offered.
Users must always refer to the most recent issue of the Technical Data Sheet and
the MSDS for the product concerned, copies of which will be supplied on request
or can be accessed in the internet under
email@example.com/store . The proprietary
rights of third parties must be observed. All orders are accepted subject to our
current terms of sale and delivery.
River Rock Industries Corp. and/or its suppliers & manufacturers warrants its
products to be manufactured free of defects and will replace or, at our option,
refund the purchase price of any materials proven to be defective. Sellers and
manufacturers sole responsibility shall be to replace that portion of the
product of this manufacturer which proves to be defective. This limited warranty
is in lieu of any other guarantee, expressed or implied, including warranties of
merchantability or fitness for a particular purpose. In no event will
River Rock Industries Corp. be liable for incidental or consequential damages
nor shall liability, if any, extend beyond the purchase price of the material.